General Office Skills / Reception Skills – September 2024

These two modules are delivered on Monday and Tuesday mornings respectively; they are delivered together, because there is a considerable overlap of skills between the two.  Successful completion will earn learners two certificates at QQI Level 4.

Skills covered include the following:

  • Types of Business Organisations
  • Filing Systems
  • The Telephone System
  • Using Office Equipment
  • Legislation
  • Safe working practices
  • The Market Environment
  • Departmental Structures in an office environment
  • Sourcing information and information flow
  • General Skills / Competencies required in a modern office role

The modules are assessed using a mix of written assignments / examinations and practical skills demonstrations.  A reasonable level of English language skills, both oral and written, is required.

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